Business and Operations Coach

Get everything out of your head — and into a plan you can actually run on.

25 years leading engineering teams at AMD and Ericsson — helped ship PlayStation 5, Xbox Series X, and global telecom infrastructure. Now bringing that same operational rigor to small business owners.

See How a Discovery Call Works ↓
Who This Is For

Built for owners who are stuck being the business.

Technically excellent clinicians, trade professionals, and specialists who spent years training in their craft — not in how to run what they built.
5–15 years in. Big enough to have a team. Still the one touching every decision.
An operational load that's never actually been mapped — every task, every decision, nothing assigned to anyone else.
Carrying the whole business in your head. No external task system. No protected time. A capable team — delegation just never occurred to you as the answer.
Giving energy to everyone else — with none left over for the vision you started with.
How It Works

A nine-phase methodology, run on two tracks.

Every engagement follows the same structured path — each phase gated on the one before it, the same way a dependency map works for any of the goals inside it — while also developing leadership skills.

01
Goal Mapping
Every vision you're carrying, sequenced onto a timeline you can see.
02
Operations Baseline
Expose everything competing for your time. Decide what you truly need to own vs. delegate, then assign it a real cadence — the output is a working plan, not just a list.
03
Prioritization
Separate urgent from important, necessary from aspirational — across both the vision and the workload now on the table. What doesn't make the cut gets parked deliberately, not dropped.
04–7
Drill-Down · Dependency Mapping · Task Breakdown · Roadmapping
Each major goal gets its own full pass — ambition turned into a sequenced, executable chain.
08
Operational Translation
Turn the plan into real numbers — visits, revenue mix, staffing, financial targets.
09
Identity Anchor
Connect the work back to who you're becoming — the business owner, not just the business.
The Parallel Track

Every phase above runs alongside a second one: developing the leader. As you hand off more, the skills that got you this far keep growing into new territory — performance conversations, active coaching, leading by developing others instead of doing it all yourself. That's not a wrap-up step after the systems are built. It's built in from day one.

Each engagement draws from a working library of named frameworks and worksheets, built from real client work — which ones apply depends on what's actually going on in your business, not a fixed set everyone gets the same way.

About Kristy

25 years of Fortune 500 operational rigor, at small-business scale.

  • 25+ years at AMD and Ericsson — led engineering teams of up to 30 people directly, and ran day-to-day operations and strategy (Chief of Staff) for a corporate VP over a 140-person global organization
  • Products shipped in PlayStation 5, Xbox Series X, Steam Deck, and global telecom infrastructure
  • Redesigned how her teams responded to customer problems — cutting response and resolution time by 50–80%, and building a quality-review process that cut issues reaching customers by 30%
  • B.S. Electrical Engineering, University of Florida
Real Results

I want to own a business — not just be the business. That's what I came into this looking for, and it's what I got. Kristy helped me rationalize what was actually necessary and get out of the hole I'd built for myself — the backlog, the burnout, the decisions I was making just to survive the week. The dependency chain, the frameworks, the structure — it's created a lot of freedom for my spirit and my brain. She's another brain — a very large brain — who helps me understand what the real focus needs to be.

Brandon White — Owner, Optimal Performance Physical Therapy
Discovery Call

A real conversation. Not a sales pitch.

Free, 45 minutes, virtual. We'll talk through what's actually going on in your business and figure out honestly whether this is a fit — one way or the other.

Before the callAnswer a few quick questions when you book, so I can come prepared.
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During the callA working conversation about the one bottleneck you'd want to dissect.
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After the callYou'll know honestly whether it's a fit. No pressure either way.

If you're trying to grow, this is a necessary step. Don't let that price tag fool you. What you make up for it in your health will pay way more than that money amount.

— Brandon, on what he'd tell another business owner considering this
Book Your Free Discovery Call